IT Support & Managed Services
HPE IT Support and Managed Services is one of our core services and expertise. Our contracture IT Management & Support covers Corporate Network, System & Application. We deliver our service based on tailored Service Level Agreement (SLA) that meet customer requirement.
Provide standard support for all kind of IT product during office hours. With standard onsite response countrywide.
Remote SLA 8×5
Provide non-critical, Schedule or Ad Hoc request, it could be Install, Move, Add/Upgrade, Change, Dismantle (IMAC/D) or Mini Project. It is also suitable to measure SLA for Rural Zone tickets which requires mixture mode of transport (4WD/Boat/Rural-Flight) to deliver the assigned task.